UX audit
A heuristic and task-based teardown of the current product with a prioritised, costed fix list.
UI/UX Design
Interfaces designed against a number, not a mood board.
We design the flows people actually complete. Research first, structure second, surface last — and every decision tied to something you can measure after launch.
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About the service
UI/UX design is the work of deciding what a screen is for, what order things happen in, and how the interface communicates state — then drawing it well enough that nobody notices the drawing.
We watch real users fail before we open a design file, write the sentence the project will be measured against, then design in increments with a measurement window between each release.
- The problem it solves
- Most products don't fail because they look dated. They fail because a step sits in the wrong place, a label lies, or the flow assumes a user who is sitting down with two free hands.
- Who it's for
- Teams shipping a product that people have to finish something in: signup, checkout, charting, dispatch, onboarding, configuration.
- Why it matters
- A single misplaced step in a funnel is worth more than a full restyle. On Nova Pay, moving one upload step cut abandonment 47%.
What we offer
The pieces that make up a ui/ux design engagement.
Information architecture
Navigation, hierarchy and naming rebuilt around the intents people actually arrive with.
Wireframing
Low-fidelity structure tested before a single pixel is committed to.
Interactive prototyping
Clickable flows we put in front of real users, on their own devices.
Visual interface design
Type scale, colour roles, density and state design applied across every screen.
Usability testing
Moderated sessions, including assistive-technology users, with findings written as decisions.
Process
How a ui/ux design project runs.
01
Discovery
Stakeholder interviews, analytics review and the one sentence this project has to move.
02
Field research
We observe people using the current product where they actually use it.
03
Structure
IA, task flows and wireframes — argued out cheaply, on paper.
04
Prototype & test
Clickable flows, tested with 8–12 users, rewritten between rounds.
05
Interface design
Final UI across every state: empty, loading, error, edge.
06
Handoff & measure
Built components, a spec nobody has to interpret, and a measurement plan.
Benefits
What changes afterwards.
We agree the measure before the work starts, so this section isn't a matter of taste.
Fewer abandoned flows
Structural fixes recover the users a restyle never touches.
Shorter time to value
People reach the thing they came for in minutes, not sessions.
Lower support load
Honest labels and reversible actions cut the tickets that follow a launch.
Evidence for the roadmap
You leave with recordings and numbers, not opinions.
Industries we do this for
- Fintech
- Healthcare
- Logistics
- SaaS
- Commerce
- Education
Related work
Projects that used this service.
FAQs
Questions we get asked.
- How long does a UI/UX engagement take?
- A focused flow redesign runs 4–6 weeks. A full product typically runs 10–16 weeks, shipped in increments.
- Do you work with our existing design team?
- Often. We embed, set the evidence standard and hand the practice over rather than owning it forever.
- Can you start without research?
- We can, but we'll insist on at least a week of observation. Every project where we skipped it, we paid for it later.
Further reading
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UX Research & Audit
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