UX audit
Task-based expert review across the journeys that carry your revenue.
UI/UX Consulting
Find out what your product is costing you before you redesign it.
Most teams know something is wrong and disagree about what. Consulting replaces that argument with evidence: what's broken, what it costs, and the order to fix it in.
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About the service
UI/UX consulting is diagnosis rather than delivery: expert review, usability analysis and data interrogation, ending in recommendations your team executes.
We work against your analytics and your users, not a checklist. Every finding is written with its cost, its fix and a rough effort estimate.
- The problem it solves
- Redesigns get commissioned to fix problems nobody has diagnosed. Six months later the same drop-offs exist behind a nicer surface.
- Who it's for
- Product teams with a live product, leaders inheriting one, and companies weighing whether a redesign is justified at all.
- Why it matters
- A three-week audit routinely reprioritises a quarter of roadmap — and often shows the expensive rebuild isn't needed.
What we offer
The pieces that make up a ui/ux consulting engagement.
Product audit
Feature-level review of what's used, what's ignored and what should be retired.
Design review
Consistency, hierarchy, density and state coverage assessed against your own standards.
Usability analysis
Moderated sessions with real users, recorded and clipped to the moment things fail.
Conversion analysis
Funnel interrogation to locate where and for whom people drop out.
Design system review
Adoption, drift and governance — why the system isn't being used.
UX strategy & recommendations
A sequenced plan with owners, effort and expected impact.
Process
How a ui/ux consulting project runs.
01
Scope the question
The decision this audit has to inform, agreed before we start.
02
Data review
Analytics, funnels, support tickets and session recordings.
03
Expert review
Task-based walkthrough of every critical journey, on real devices.
04
User sessions
Moderated testing where the data raises a question it can't answer.
05
Prioritise
Findings scored on impact against effort, with the cheap wins separated out.
06
Debrief
A working session with the team, not a report emailed over.
Benefits
What changes afterwards.
We agree the measure before the work starts, so this section isn't a matter of taste.
Spend on the right thing
Fix what's costing money instead of what's annoying the loudest stakeholder.
Arguments settled
Recordings end debates that opinions extend indefinitely.
Quick wins first
You usually leave with fixes shippable inside a sprint.
No lock-in
Your team executes. We're happy to be finished.
Industries we do this for
- SaaS
- Fintech
- Healthcare
- Ecommerce
- Enterprise
- B2B
Related work
Projects that used this service.
FAQs
Questions we get asked.
- How long does an audit take?
- Two to four weeks depending on how many journeys are in scope.
- Do we have to hire you for the fixes?
- No. The deliverable is written so your team can execute it without us.
- What do we actually receive?
- A prioritised findings list with evidence clips, effort estimates and a sequenced plan — plus a live debrief.
Further reading
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